Duration: 1 Year
To develop professional tourism and hospitality managers capable of managing hotel operations, tourism planning, customer experience systems, travel services, and hospitality business operations in global environments.
1. Analyse tourism systems and hospitality operations
2. Design hospitality service strategies and tourism plans
3. Evaluate customer service and operational performance
4. Apply hotel management and travel operations systems
5. Develop tourism business solutions and service improvements
Module 1: Tourism Industry Management
• Global tourism systems
• Tourism planning and development
• Destination management
• Sustainable tourism practices
• Tourism policy and economics
Module 2: Hotel & Resort Management
• Hotel classification systems
• Resort management operations
• Revenue management basics
• Hotel organizational structure
• Guest experience management
Module 3: Front Office & Guest Relations Management
• Advanced reservation systems
• Property Management Systems (PMS)
• Guest relationship management (GRM)
• Check-in/check-out optimization
• Complaint handling systems
Module 4: Housekeeping & Facility Operations
• Advanced housekeeping management
• Quality control systems
• Laundry operations
• Inventory and linen management
• Hotel maintenance coordination
Module 5: Food & Beverage Management
• Restaurant operations management
• Menu planning
• Cost control in F&B
• Catering operations
• Food safety standards (HACCP basics)
Module 6: Travel Agency & Airline Operations
• Travel business models
• Airline reservation systems (GDS overview)
• Tour packaging and pricing
• Visa processing systems
• International travel regulations
Module 7: Hospitality Marketing & Sales
• Tourism marketing strategies
• Digital marketing in hospitality
• Branding and promotion
• Customer segmentation
• Revenue and yield management
Module 8: Hospitality Law, Ethics & Sustainability
• Hospitality legal framework
• Guest rights and hotel obligations
• Health & safety regulations
• Environmental sustainability in tourism
• Ethical tourism practices