Duration: 1 Year
• To provide advanced knowledge of quality management systems and methodologies
• To develop analytical skills in statistical quality control and process improvement
• To enable implementation of ISO standards and auditing systems
• To prepare learners for professional quality assurance and management roles
Upon completion, learners will be able to:
1. Design and implement quality management systems
2. Apply statistical tools for quality control and analysis
3. Conduct internal and external quality audits
4. Manage continuous improvement initiatives
5. Analyze process performance and reduce defects
6. Execute a quality management project
Module 1: Advanced Quality Management Systems
• Total Quality Management (TQM)
• Quality leadership principles
• Organizational quality culture
• Performance excellence models
Module 2: Statistical Quality Control (SQC)
• Probability and statistics in quality
• Control charts (X-bar, R, P charts)
• Process capability analysis
• Acceptance sampling
Module 3: ISO Standards and Compliance Systems
• ISO 9001:2015 requirements
• ISO 14001 and ISO 45001 overview
• Documentation and audit trails
• Certification and compliance systems
Module 4: Six Sigma and Lean Quality
• DMAIC methodology
• Lean principles and waste reduction
• Process optimization
• Quality improvement projects
Module 5: Quality Auditing and Inspection Systems
• Internal and external audits
• Audit planning and execution
• Non-conformance reporting (NCR)
• Root cause analysis
Module 6: Process Improvement and Performance Management
• Key performance indicators (KPIs)
• Benchmarking techniques
• Continuous improvement strategies
• Customer satisfaction measurement
Module 7: Industrial Quality Applications
• Manufacturing quality systems
• Construction QA/QC systems
• Service industry quality management
• Supplier quality management
Module 8: Risk Management and Quality Integration
• Risk-based thinking in quality systems
• Failure mode and effects analysis (FMEA)
• Quality-risk integration models
• Sustainability in quality systems