• Evaluate the principles of Total Quality Management (TQM) and the philosophies of key
quality pioneers.
• Master the application of Lean and Six Sigma methodologies for organizational process
improvement.
• Understand the documentation and implementation requirements of international
standards like ISO 9001.
• Develop technical proficiency in Statistical Process Control (SPC) and the seven basic
quality tools.
• Cultivate a strategic mindset for leading continuous improvement and operational
excellence.

• Design and document a comprehensive Quality Management System (QMS) tailored to
specific industry needs.
• Apply the DMAIC framework to identify, analyze, and eliminate operational
inefficiencies and defects.
• Interpret control charts and process capability indices to ensure stability and meet
specifications.
• Manage institutional supply chain quality through rigorous vendor evaluation and auditing
protocols.
• Calculate the Cost of Quality (COQ) to justify investment in prevention and appraisal
activities.

Module 1: Foundations of Quality & TQM Philosophy

• Quality Pioneers: In-depth study of the philosophies of Deming (14 Points), Juran (The
Quality Trilogy), and Ishikawa.
• Total Quality Management (TQM): Core concepts of customer-centricity, total employee
involvement, and integrated systems.
• Continuous Improvement: Mastering the PDCA (Plan-Do-Check-Act) cycle and the
Kaizen approach.
• Quality Excellence Models: Exploring the EFQM Excellence Model and the Baldrige
Criteria for Performance Excellence.
• Strategic Quality Planning: Setting quality objectives and aligning them with the
institutional mission and vision.

Module 2: International Standards & Regulatory Compliance

• ISO 9001:2015: Detailed analysis of the standard’s clauses, with a focus on risk-based
thinking and process approach.
• The Audit Lifecycle: Planning, conducting, and reporting on internal and external quality
audits.
• Documentation Management: Developing Quality Manuals, Standard Operating
Procedures (SOPs), and Work Instructions.
• Non-Conformance Management: Implementing robust systems for identifying, recording,
and correcting deviations.
• Sector-Specific Standards: Overview of specialized standards such as IATF 16949
(Automotive) or AS9100 (Aerospace).

Module 3: Lean & Six Sigma Methodology

• The 8 Wastes (Muda): Identifying and eliminating non-value-added activities
(DOWNTIME).
• DMAIC Framework: Step-by-step execution of Define, Measure, Analyze, Improve, and
Control.
• Visual Management & 5S: Implementing Sort, Set in order, Shine, Standardize, and
Sustain for workplace efficiency.
• Value Stream Mapping (VSM): Analyzing current state maps to design future state
process improvements.
• Theory of Constraints: Identifying and managing bottlenecks that limit organizational
throughput.

Module 4: Statistical Process Control (SPC) & Analytical Tools

• The 7 Basic Quality Tools: Mastering Fishbone diagrams, Pareto charts, Histograms, and
Scatter diagrams.
• Control Charts: Practical application of X-bar, R, P, and C charts to monitor process
variation.
• Process Capability: Calculating and interpreting Cp and Cpk values to measure process
performance.
• Root Cause Analysis (RCA): Utilizing the “5 Whys” and “8D Problem Solving”
techniques.
• Measurement System Analysis (MSA): Ensuring data integrity through Gauge R&R
(Repeatability and Reproducibility) studies.

Module 5: Strategic Quality Leadership & Economics

• The Cost of Quality (COQ): Categorizing and measuring Prevention, Appraisal, Internal
Failure, and External Failure costs.
• Supplier Quality Management: Establishing vendor qualification criteria and quality
agreements.
• Benchmarking: Using competitive and functional benchmarking to identify performance
gaps.
• Quality in the Digital Age: Leveraging Quality 4.0, Big Data, and automated inspection
technologies.
• Leading Change: Overcoming organizational resistance and building high-performance
quality teams.

Project