• To explore modern frameworks for measuring and managing organizational performance.
• To develop the ability to integrate financial and non-financial performance metrics.
• To equip learners with skills for benchmarking and external performance comparison.
• To provide an understanding of performance management in both private and public
sectors.
• To prepare learners for roles in strategic management and performance auditing.

Upon completion, learners will be able to:
• Design and implement a Balanced Scorecard for an organization.
• Analyze performance using Value for Money (VFM) and other non-financial indicators.
• Execute benchmarking exercises to identify performance gaps.
• Evaluate the impact of reward systems on employee performance.
• Assess corporate failure risk using predictive models.

Module 1: Performance Measurement Frameworks

• Limitations of traditional financial performance measures.
• The Balanced Scorecard: Four perspectives.
• The Performance Pyramid and the Building Block Model (Fitzgerald & Moon).

Module 2: Strategic Performance Indicators

• Defining Key Performance Indicators (KPIs) and Critical Success Factors (CSFs).
• Environmental and social performance reporting.
• Linking performance to organizational strategy.

Module 3: External Performance Evaluation

• Benchmarking: Types (internal, competitive, functional) and processes.
• Analyzing competitor performance.
• The role of the public sector: Value for Money (Economy, Efficiency,
  Effectiveness).

Module 4: Performance in Decentralized Organizations

• Evaluating divisional managers vs. divisional performance.
• Behavioral issues: Gaming, sub-optimization, and short-termism.
• International performance management and transfer pricing issues.

Module 5: Contemporary Issues in Performance Management

• The impact of Big Data and AI on performance monitoring.
• Corporate failure prediction (e.g., Altman’s Z-score).
• Integrated Reporting (IR) and stakeholder value.

Project