Duration: 6 Months
The objectives of this course are to:
• Introduce the strategic role of operations in achieving competitive advantage (cost,
quality, speed, and flexibility).
• Develop analytical skills for process design, capacity planning, and quality control.
• Explore the integration of technology and innovation in modern manufacturing and
service operations.
• Instill an understanding of ethical operations and sustainable resource management.
Upon completion, learners will be able to:
1. Evaluate operational strategies and their alignment with corporate goals.
2. Apply quantitative tools (such as Linear Programming or Queuing Theory) to solve capacity
and scheduling problems.
3. Design efficient processes using mapping techniques and bottleneck analysis.
4. Implement Quality Management frameworks (Six Sigma, TQM) to drive continuous
improvement.
5. Critique the impact of global supply chains and digital transformation on operational
resilience.
Module 1: Operations Strategy & Design
• The Role of Operations: Product vs. Service operations.
• Operational Performance Objectives (The “Sandcone” Model).
• Product and Service Innovation and Design.
• Process Types: Jobbing, Batch, Mass, and Continuous processes.
Module 2: Process Analysis & Capacity Management
• Process Mapping and Flowcharting.
• Managing Bottlenecks and the Theory of Constraints (TOC).
• Forecasting Demand for Operations.
• Capacity Planning: Lead, Lag, and Tracking strategies.
Module 3: Lean Systems & Just-in-Time (JIT)
• The Philosophy of Lean and the 7 Wastes (Muda).
• JIT Production and Kanban Systems.
• Total Productive Maintenance (TPM).
• Setup Time Reduction (SMED).
Module 4: Quality Management & Improvement
• Total Quality Management (TQM) principles.
• Statistical Process Control (SPC) and Control Charts.
• Six Sigma Methodology (DMAIC).
• ISO Standards and Excellence Models (EFQM).
Module 5: Project Management & Future Trends
• Project Planning: PERT and Critical Path Method (CPM).
• Risk Management in Operations.
• Digital Operations: AI, IoT, and Digital Twins.
• Circular Economy and Sustainable Operations Management.
