To provide learners with foundational knowledge of Human Resource Management, including recruitment,employee relations, performance management, training, and basic HR administration practices used in modern organizations.

1. Explain key HRM concepts and functions
2. Apply basic recruitment and selection procedures
3. Demonstrate understanding of employee performance processes
4. Identify training and development needs
5. Support HR administrative documentation and processes

Module 1: Introduction to Tourism & Hospitality Industry

• Definition of tourism and hospitality
• Scope of tourism industry globally and locally
• Types of tourism:
o Leisure tourism
o Business tourism
o Eco-tourism
• Components of hospitality industry:
o Hotels
o Restaurants
o Travel agencies
• Tourism stakeholders
• Role of tourism in economy

Module 2: Hotel Operations & Front Office Management

• Hotel organizational structure
• Front office functions:
o Reservation
o Check-in / Check-out
• Guest handling procedures
• Room allocation systems
• Types of hotels:
o Luxury
o Budget
o Resorts
• Basic hotel terminology

Module 3: Housekeeping & Food & Beverage Basics

• Housekeeping department roles
• Room cleaning standards
• Linen management
• Hygiene and sanitation standards
• Food & Beverage (F&B) basics:
o Restaurant service styles
o Table service etiquette
• Kitchen basics overview

Module 4: Travel & Tourism Operations

• Travel agency operations
• Ticketing basics
• Tour planning and itinerary development
• Airline basics:
o Booking systems
• Visa and travel documentation basics
• Destination management concepts

Module 5: HR Administration & Employee Relations

• Importance of customer service in hospitality
• Communication skills in tourism
• Handling guest complaints
• Professional behavior and grooming standards
• Cultural awareness and etiquette
• Service excellence principles

Project