• Understand the strategic role of Facilities Management (FM) in supporting institutional
business continuity and operational efficiency.
• Master the technical maintenance of building systems, including HVAC, electrical,
plumbing, and life-safety infrastructure.
• Develop proficiency in international Health, Safety, and Environmental (HSE) compliance
standards and risk mitigation.
• Manage complex service contracts, vendor relationships, and the design of robust Service
Level Agreements (SLAs).
• Integrate sustainable practices and smart technologies (IoT/BIM) to optimize building
performance and reduce costs.

• Develop and execute a comprehensive maintenance strategy encompassing preventive,
corrective, and predictive maintenance cycles.
• Optimize workplace design and space utilization to enhance occupant productivity and
organizational well-being.
• Implement and audit occupational health and safety protocols in alignment with ISO
45001 standards.
• Evaluate vendor performance using data-driven Key Performance Indicators (KPIs) and
quality assurance audits.
• Utilize advanced Computer-Aided Facility Management (CAFM) solutions to track assets
and manage work orders effectively.

Module 1: Strategic Facilities Management & Operations

• The FM Landscape: Evolution of the profession from basic maintenance to a strategic
business discipline.
• Service Delivery Models: Evaluating the pros and cons of In-house delivery versus
Outsource/Total Facilities Management (TFM).
• SLA & KPI Design: Creating measurable performance frameworks for soft and hard
service providers.
• Stakeholder Management: Identifying key facility users and establishing clear
communication and reporting protocols.
• Emergency Planning: Developing business continuity plans and disaster recovery
strategies for physical infrastructure.

Module 2: Building Systems & Technical Maintenance (Hard FM)

• HVAC & Climate Control: Operation, maintenance, and energy optimization of heating,
ventilation, and air conditioning systems.
• MEP Infrastructure: Managing mechanical, electrical, and plumbing systems, including
backup power and UPS.
• Life Safety Systems: Maintenance and testing of fire suppression, smoke detection, and
vertical transportation (elevators).
• Planned Preventive Maintenance (PPM): Building a comprehensive asset register and
scheduling recurring technical inspections.
• Asset Lifecycle Management: Strategies for asset commissioning, mid-life refurbishment,
and end-of-life replacement.

Module 3: Workplace Management & Support Services (Soft FM)

• Space Planning: Utilizing CAD and occupancy data for layout optimization, hot-desking,
and move management.
• Soft Service Excellence: Managing high-standard cleaning, security, catering, and
landscaping operations.
• Indoor Environmental Quality (IEQ): Monitoring lighting, acoustics, and air quality to
support occupant health.
• Waste Management: Implementing segregation, recycling programs, and hazardous waste
disposal compliance.
• The “User Journey”: Enhancing the experience of employees and visitors through
hospitality-led facility services.

Module 4: HSE, Risk & Environmental Sustainability

• Risk Assessment: Identifying workplace hazards and implementing the Hierarchy of
Controls.
• Fire Safety Leadership: Training fire wardens, managing evacuation drills, and
maintaining fire-rated compartments.
• Energy Management: Conducting energy audits and implementing carbon footprint
reduction initiatives.
• Compliance & Standards: Adhering to local building codes and international standards
(ISO 14001 and ISO 45001).
• Sustainable Sourcing: Integrating “Green” procurement policies and managing the
environmental impact of the supply chain.

Module 5: FM Finance, Technology & Innovation

• Financial Control: Managing Operational Expenditure (OPEX) and Capital Expenditure
(CAPEX) budgets.
• The Procurement Lifecycle: Technical specification writing, tendering processes, and
contract negotiation.
• Digital Transformation: Implementing CAFM (Computer-Aided Facility Management)
and IWMS platforms.
• BIM & Digital Twins: Using Building Information Modeling for real-time facility data
visualization and management.
• Smart Buildings: Leveraging the Internet of Things (IoT) and sensors for demand-driven
cleaning and predictive maintenance.

Project