• To introduce the fundamentals of tourism and hospitality industries.
• To develop customer service and communication skills for hospitality settings.
• To understand tourism operations, travel management, and hotel management basics.
• To build knowledge of marketing and business practices in tourism.
• To prepare learners for entry-level roles in hotels, travel agencies, and tourism
organizations.

After completing the course, learners will be able to:
1. Explain the structure and importance of the tourism and hospitality industry.
2. Demonstrate effective customer service and communication skills.
3. Understand operations of hotels, travel agencies, and tourism services.
4. Apply basic marketing and management principles in tourism.
5. Handle reservations, bookings, and guest services efficiently.
6. Demonstrate awareness of cultural diversity and professional ethics.

Module 1: Introduction to Tourism & Hospitality

• Definition and scope of tourism and hospitality
• Types of tourism (leisure, business, eco-tourism)
• Structure of tourism industry
• Role of hospitality sector

Module 2: Hospitality Operations

• Front office operations (reception, reservations)
• Housekeeping management
• Food and beverage services
• Guest handling and service standards

Module 3: Travel & Tourism Management

• Travel agency operations
• Tour planning and itinerary design
• Ticketing and reservation systems
• Basics of airline and transport services

Module 4: Customer Service & Communication

• Customer service principles
• Communication skills in hospitality
• Handling complaints and guest relations
• Cross-cultural communication

Module 5: Tourism Marketing & Professional Skills

• Marketing of tourism products and services
• Digital marketing in tourism
• Professional ethics and grooming
• Introduction to sustainable tourism
• Career opportunities in tourism and hospitality

Project